Privacy policy

This document outlines the collection and processing of personal data from individuals (referred to as "you") who access the website tradematix.com (referred to as the "Site") or the Apps by Tradematix LLC, company number: 3583, registered address: Suite 305, Griffith Corporate Centre, Beachmont, Kingstown St. Vincent and the Grenadines (referred to as the "Company" or "we").
Please be aware that this Privacy Policy is governed by the latest version of Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation (GDPR). The GDPR safeguards the rights and freedoms of individuals regarding the processing of their personal data and the free movement of such data. You can access the GDPR at https://eur-lex.europa.eu/eli/reg/2016/679/oj.


1. Introduction

1.1 We acknowledge the significance of safeguarding your privacy and personal information. Consequently, we are dedicated to establishing and upholding robust internal security measures and technologies to ensure the secure processing and storage of the data we gather from you. Our goal is to protect your data from unauthorized or unlawful processing, as well as from accidental loss, destruction, or damage.

1.2 This Privacy Policy is an essential component of our Terms and Conditions (referred to as the "Terms"). Unless stated otherwise in this policy, all definitions used herein carry the same meaning as defined in the Terms.


2. Consent

2.1 When you utilize the Site, the Apps, and/or agree to our Terms and Service Agreement (referred to as the Agreement), you provide your consent for the collection, processing, and receipt of your personal data as outlined in this Privacy Policy.


3. Personal data we collect and objective

3.1 Your identifiable data is not collected by us without your consent. We strictly follow the principle of data minimization, which means we only collect and utilize data that is essential for fulfilling the necessary tasks associated with providing our services.

3.2 Registering is not mandatory to utilize our services. However, when you access the Site or the Apps, we may collect and process the following categories of data:

3.2.1 Your email address and your account ID on the trading platform are the only parameters that are directly transmitted to our server.

3.2.2 Data that can be collected through automated methods. While you use the Site, we may observe and gather tracking information concerning your usage, including the date and time of access, device identification, operating system, browser type, and IP address. This information can be obtained directly by the Company or through third-party services.

3.2.3 Data that you provide when submitting your inquiries to the Company.

3.3 It is important to note that we utilize Google Analytics on our Site to analyze and enhance website performance. If you would like to learn more about the Google Analytics service and its "do not track" policy, please visit
www.google.com/analytics/terms.

3.4 We do not request or collect personal data from individuals under the age of 18 or below the legal age specified by your country if it is higher. If you are under 18 years old or not of legal age in your country, please refrain from providing us with any personal data.

3.5 The duration for which we retain the personal data you provide varies depending on factors such as the type of information, the purpose of its use, and its sensitivity. In general, we will keep your personal data for a reasonable period necessary to fulfill the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law. Additionally, we will retain and use your information as long as necessary to resolve disputes and/or enforce our rights and agreements.

3.6 We collect and process the aforementioned data to fulfill our obligations and pursue legitimate interests, which include, but are not limited to:

3.6.1 Facilitating access to the Site.

3.6.2 Notifying you about any modifications and updates to the services we offer.

3.6.3 Adhering to applicable laws and regulations.

3.6.4 Taking necessary actions regarding legal claims.

3.6.5 Providing additional or supportive services, conducting surveys, and performing statistical analysis.

3.6.6 Carrying out marketing activities, such as sending you news, updates, promotions, product information, event announcements, and similar materials.

3.6.7 Enhancing the performance and functionality of our Services, as outlined in the Terms.

3.7 The aforementioned list may be expanded as the Services continue to evolve and develop.


4. Processing on your personal data

4.1 Your personal data may be received and processed in the following ways:

4.1.1 By the Company within our internal systems and processes, which adhere to technical and organizational measures in compliance with applicable legislation, GDPR, and security standards.

4.1.2 By subcontracted service providers and processors (referred to as "Subprocessors") who access and utilize the data solely for the purpose of fulfilling the obligations entrusted to them by the Company.

4.2 These Subprocessors perform tasks on our behalf and are contractually bound not to disclose or use the collected information for any purposes other than those specified in this Policy. They may assist with technical aspects of our services, facilitate functions related to service administration (such as data collection and analysis), or fulfill other functions as stipulated in contractual agreements.

4.3 By utilizing our services, you explicitly consent to the Company's discretion in engaging Subprocessors who adhere to technical and organizational measures that meet the requirements of applicable legislation, GDPR, and security standards outlined in this Privacy Policy and other policies implemented by the Company.

4.4 If these Subprocessors are located outside the Swiss Confederation, the European Union, or the European Economic Area, the processing of personal data will be conducted in accordance with applicable laws, ensuring the same or equivalent protection of user data as stated in the app's privacy policy and required by the applicable guidelines of application distribution platforms.

4.5 Subprocessors are fully responsible for their actions and omissions, as well as all obligations subcontracted to them. The Company shall not be held responsible in the event of information disclosure resulting from a breach or security incident caused by such Subprocessors, or for their failure to comply with the aforementioned requirements.


5. Incidents notification

5.1 If the Company becomes aware of any security breach that leads to accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access (excluding unsuccessful attempts or activities) of your personal data on systems managed or controlled by us, we will promptly notify you in accordance with the procedures outlined in applicable legislation and GDPR.

5.2 The notification will be sent to the email address you have provided. It is your sole responsibility to ensure that you have provided us with a valid and current email address.

5.3 Please note that any incident notification from the Company should not be interpreted as an admission of fault or liability on our part regarding data incidents.


6. Your security commitments

6.1 You acknowledge that, apart from our security measures and data incident protocols, it is your responsibility to utilize our Services appropriately in order to maintain an adequate level of security for the associated risks with your personal data. This includes securing your systems and devices used to access the Site.

6.2 We are not obliged to safeguard any personal data that you decide to store or transfer outside of the systems managed by the Company and our Subprocessors.


7. Your rights in respect to personal data

7.1 You have the following rights regarding your personal data:

7.1.1 Right to access
You have the right to request information from us to determine if your personal data is being processed, and if so, to access that personal data.

7.1.2 Right to withdraw consent
If we rely on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. However, the withdrawal of your consent will not affect the lawfulness of the Company's processing based on consent prior to the withdrawal.

7.1.3 Right to rectification
You have the right to ensure the accuracy of your personal information. It is your responsibility to notify us of any changes to the personal data you have provided and request the correction of your personal data if you believe it is inaccurate or incomplete.

7.1.4 Right to restriction of processing
You have the right to request the limitation of processing your personal data at any time.

7.1.5 Right to erasure
You have the right to request the deletion of all your personal data. If you request the cessation of processing or deletion of your personal data, it may result in your inability to use our Services. We will promptly delete your personal data without undue delay, unless there is a legitimate and legal reason why we are unable to delete certain personal data, in which case we will inform you.

7.1.6 Right to data portability
You have the right to request that we provide you with a copy of all your personal data and transmit it to another data controller in a structured, commonly used, and machine-readable format, where technically feasible and the processing is based on consent or contractual performance.

7.1.7 Right to lodge a complaint
You have the right to lodge a complaint with our designated responsible person, as specified in our internal regulations, or with the authorized regulatory body using the contact information provided below.

7.2 We generally do not charge a fee for exercising any of the rights mentioned above. However, if your requests are excessive, repetitive, or clearly unfounded, we may charge a reasonable fee considering the administrative costs involved or refuse to act on such requests.

7.3 You may also request information about the processing, amendment, deletion, or restriction of your personal data, as well as information about any recipients to whom we disclose your personal data.

7.4 In certain cases, we may charge a fee based on our reasonable costs if the requests are excessive considering the nature of the request or the nature and functionality of our services.


8. Cookie & similar technologies

8.1 A cookie is a small text file that is stored on your computer when you visit the Site.

8.2 Cookies are commonly used to improve the efficiency of the Site and provide information about its functionality and your behavior on the Site.

8.3 Cookies contribute to enhancing your interaction with the Site and enable better interaction between you and the Site.

8.4 Cookies do not contain your personal data.

8.5 We utilize cookies and tags (collectively referred to as "Cookies") for the following purposes:

8.5.1 Understanding how you use the Site to provide you with a safe, effective, and user-friendly experience.

8.5.2 Remembering your settings, such as preferred language, device type, displayed news, and your preferences regarding Cookie consent.

8.5.3 Maintaining open sessions and conversations during your visits to the Site.

8.5.4 Identifying the popularity of different sections of the Site and making corresponding improvements.

8.5.5 Preventing and excluding unauthorized use of the Site.

8.5.6 Tracking actions and operations.

8.5.7 Generating reports to measure and analyze the performance of our Services.

8.6 Normally, we do not associate your cookie data with your identity. However, in exceptional cases, we may use this option to prevent or avoid unauthorized use of the Site and violations of applicable agreements. In such cases, we will treat this information as personal data and process it as described in the Privacy Policy.

8.7 We may use third-party web analytics services that assist us in better understanding the usage of our Site or the App. These services adhere to prescribed security measures. For example, we use Google Analytics, a service provided by Google LLC (US). This service helps us improve the effectiveness of our advertising efforts and understand your preferences and interests. It collects information and generates Site usage statistics without personally identifying you. We use this information to deliver better advertisements. For more details on Google Analytics, please refer to their policies:
policies.google.com/partner-sites. However, in some cases, Google may link the information collected through Cookies with your Google account and process it according to the Google Privacy Policy. For more information, please visit:https://policies.google.com/privacy.

8.8 If you prefer not to share your cookies, you can restrict or block them.

8.9 You can manage your cookies through your browser settings. Most browsers provide options to manage cookies or offer an "incognito mode" or similar features.

8.10 For more information on how to disable cookies or adjust your cookie settings, you can visit
http://www.allaboutcookies.org/.

8.11 We may also use similar technologies and collect unique identifiers from visitors to the Site. The information collected through these means may include:

8.11.1 Unique identification numbers, such as your Internet Protocol (IP) address and device ID.

8.11.2 Device-related information, including browser type and version, browser plug-in types and versions, application release and version, device model, manufacturer (brand), operating system, operating system version, OS library version, time of last seen, Wi-Fi status, radio (EDGE, HSDPA, LTE, WCDMA, none), device screen dimensions (width, height, dpi), NFC status, telecom operator, Bluetooth status, Bluetooth version.

8.11.3 Time zone setting, city, region, country, and language.

8.11.4 Operating system and platform.

8.11.5 Information about your visit

8.16 To ensure the proper performance of the App and provide you with a better experience, we use the following third-party libraries that collect data:
Appsflyer: https://www.appsflyer.com/
Amplitude: https://amplitude.com/
Firebase: https://firebase.google.com/
OneSignal: https://onesignal.com/
App Center: https://appcenter.ms/
JivoSite: https://www.jivo.ru/
HMS Core: https://developer.huawei.com/
consumer/en/hms/


9. Changes to this privacy policy

9.1 Please be aware that we reserve the right to make changes to this Privacy Policy at our discretion. It is recommended that you periodically review this document for any updates. In the event of any significant updates related to data processing terms, we will also notify you via the email address you have provided or through your designated contact email within a reasonable timeframe.

9.2 If you need further information or have any questions regarding this Privacy Policy, please feel free to contact us at email


10. Authorized controlling bodies

For users located in the European Union (EU), the European Data Protection Supervisor is the authorized controlling body.

European Data Protection Supervisor
Postal address: Rue Wiertz 60, B-1047 Brussels
Telephone: +32 2 283 19 00
Email: edps@edps.europa.eu
Website: www.edps.europa.eu